Food and beverage managers supervise the hotel's restaurant and catering activities. Managers may work with information technology specialists to ensure that the hotel's computer systems, Internet, and communications networks are creating value. Marketing directors and public relations directors are responsible for meeting occupancy goals and coordinating the advertising and promotion of the property.
Convention services managers oversee meetings, conventions, and special events. In large establishments, front office managers are responsible for the hotel's guests and may oversee reservations and room assignments, and hire and train the hotel's front desk staff. Most importantly, a good general manager must have experience and training in every facet of the hotel's operations, from operating the restaurant to knowing how to contract the linen service to running the web-based reservations system. They may hire and train staff, and set schedules.
A successful lodging manager has to be a "jack of all trades." Lodging managers have wide-ranging responsibilities for the operation and profitability of the property. At a casino, the gaming operations may be a major division, and may even drive the business strategy for the entire brand. At larger hotels, one general manager supervises a staff of assistant managers of various departments including office administration, housekeeping, purchasing, security, personnel, marketing and sales, maintenance, food and beverage, and guest recreation and relations. The one person who oversees all of a property's lodging operations is often called a general manager. Within the hospitality industry there are many rewarding career opportunities.
Convention services managers oversee meetings, conventions, and special events. In large establishments, front office managers are responsible for the hotel's guests and may oversee reservations and room assignments, and hire and train the hotel's front desk staff. Most importantly, a good general manager must have experience and training in every facet of the hotel's operations, from operating the restaurant to knowing how to contract the linen service to running the web-based reservations system. They may hire and train staff, and set schedules.
A successful lodging manager has to be a "jack of all trades." Lodging managers have wide-ranging responsibilities for the operation and profitability of the property. At a casino, the gaming operations may be a major division, and may even drive the business strategy for the entire brand. At larger hotels, one general manager supervises a staff of assistant managers of various departments including office administration, housekeeping, purchasing, security, personnel, marketing and sales, maintenance, food and beverage, and guest recreation and relations. The one person who oversees all of a property's lodging operations is often called a general manager. Within the hospitality industry there are many rewarding career opportunities.
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